Cancellation policy

Purchase Options and Cancellation Policy

Last updated: July 28, 2026

This Purchase Options and Cancellation Policy explains the purchase arrangements that may be available through BlueRidge Whispers LLC and the circumstances under which an order may be changed or canceled.

This policy should be read together with our Terms of Service, Shipping Policy, and Return and Refund Policy.

Purchase Options

Products may be offered through one or more of the following purchase options:

  • One-time purchase;

  • Preorder;

  • Made-to-order purchase;

  • Backorder or next-batch purchase;

  • Subscription or recurring purchase, when specifically offered;

  • Local pickup; or

  • Another purchase arrangement clearly described on the product page.

The purchase option selected during checkout determines the applicable processing, payment, renewal, and cancellation terms.

One-Time Purchases

Most BlueRidge Whispers products are sold as one-time purchases.

A one-time purchase authorizes a single charge for the order submitted. It does not create a subscription or authorize recurring charges.

The amount charged may include:

  • Product prices;

  • Applicable taxes;

  • Shipping charges;

  • Shipping Protection;

  • Tips, when voluntarily selected; and

  • Other charges clearly displayed before checkout.

Order Confirmation and Acceptance

After an order is submitted, you may receive an order-confirmation email.

An order confirmation acknowledges that we received the order. It does not necessarily mean the order has been finally accepted, produced, or shipped.

We reserve the right to refuse, limit, or cancel an order before shipment for reasons including:

  • Inventory errors;

  • Pricing or technical errors;

  • Unavailable supplies;

  • Payment authorization problems;

  • Suspected fraud;

  • An incorrect or incomplete address;

  • Promotion or rewards abuse;

  • Product safety concerns;

  • Unauthorized resale activity; or

  • Another violation of our policies.

When we cancel an order after collecting payment, we will issue the applicable refund to the original payment method.

Customer-Requested Cancellations

To request cancellation of an order, contact us as soon as possible at:

orders@blueridgewhispers.com

Include:

  • Your full name;

  • Order number; and

  • A clear request to cancel or change the order.

Submitting a request does not guarantee that the order can be canceled.

Orders are processed quickly, and we may begin pulling inventory, printing labels, preparing materials, or handcrafting products shortly after an order is placed.

Cancellation Window for In-Stock Orders

We will make a reasonable effort to cancel an in-stock order when the request is received before:

  • The order enters active processing;

  • A shipping label is purchased;

  • The order is packed;

  • The order is transferred to the carrier; or

  • Another nonrecoverable fulfillment expense has been incurred.

Once any of these steps has occurred, the order may no longer be eligible for cancellation.

When an order cannot be canceled, the customer may request a return after delivery if the product qualifies under our Return and Refund Policy.

Address and Order Changes

Customers are responsible for reviewing all order details before completing checkout.

Requests to change the following should be submitted immediately:

  • Shipping address;

  • Email address;

  • Telephone number;

  • Product;

  • Scent;

  • Quantity;

  • Shipping method; or

  • Local-pickup selection.

We cannot guarantee that changes can be completed after an order enters processing.

A change that affects the order total, shipping charge, promotion, tax, or free-shipping eligibility may require:

  • A separate payment;

  • A partial refund;

  • Cancellation and replacement of the original order; or

  • Another adjustment agreed upon before fulfillment.

BlueRidge Whispers LLC is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Preorders

A preorder allows a customer to purchase a product before it is ready for immediate shipment.

Full payment is generally collected when the preorder is placed unless another payment schedule is clearly displayed during checkout.

The product page, collection page, promotion, or order confirmation may provide an estimated processing or shipping date.

Estimated dates are not guaranteed and may change because of:

  • Supply delays;

  • Production requirements;

  • Unexpected demand;

  • Severe weather;

  • Carrier disruption;

  • Equipment problems;

  • Product testing;

  • Quality-control concerns; or

  • Other circumstances outside our reasonable control.

Preorder Cancellations

A preorder may be canceled for a full refund when the cancellation request is received before:

  • Materials have been allocated specifically to the order;

  • Production has begun;

  • The product has been poured, blended, cut, labeled, assembled, or packaged;

  • A shipping label has been purchased; or

  • The order has otherwise entered nonrecoverable processing.

Once production or preparation begins, a preorder may no longer be cancelable.

At our discretion, we may offer store credit instead of cancellation when significant production work or nonrecoverable expenses have already occurred.

This does not limit any cancellation right that cannot legally be waived.

Made-to-Order Products

Made-to-order products are created, assembled, poured, packaged, or prepared in response to a customer’s order.

Because work may begin shortly after purchase, made-to-order products may have a limited cancellation period.

A made-to-order order may be canceled only when we confirm that production has not begun and no nonrecoverable materials or expenses have been committed.

Once production begins, the order is generally final and cannot be canceled for a change of mind.

Incorrect, defective, or damaged products remain subject to our Return and Refund Policy and Shipping Policy.

Backorders and Next-Batch Purchases

A backorder or next-batch purchase reserves a product that is temporarily out of stock or scheduled for a future production batch.

Payment may be collected when the order is placed.

The stated availability date is an estimate.

Customers may request cancellation before production or order preparation begins. Once the product has entered production or fulfillment, cancellation may no longer be available.

Mixed Orders

An order may contain both:

  • In-stock products; and

  • Preorder, made-to-order, backorder, or next-batch products.

Unless otherwise stated, the entire order will generally ship together when all products are ready.

Customers who request separate shipment may be required to pay an additional shipping charge.

Canceling one item from a mixed order may affect:

  • Bundle pricing;

  • Discounts;

  • Free-shipping eligibility;

  • Promotional gifts;

  • Rewards earned; or

  • The shipping rate.

Any refund or store credit may be recalculated based on the products remaining in the order.

Subscriptions and Recurring Purchases

BlueRidge Whispers LLC may offer subscriptions or recurring-purchase options from time to time.

A product is a subscription only when the product page and checkout clearly identify:

  • That the purchase is recurring;

  • The delivery frequency;

  • The amount or method used to determine each charge;

  • The renewal terms;

  • The minimum commitment, if any; and

  • How to cancel or modify the subscription.

A normal one-time purchase does not create a subscription.

When you purchase a subscription, you authorize the applicable recurring charges according to the schedule displayed before checkout.

Payment information may be stored securely by Shopify or the applicable payment provider.

Subscription Renewals

Unless otherwise stated, a subscription may automatically renew until canceled.

Renewal charges are processed using the payment method associated with the subscription.

Customers are responsible for keeping payment, shipping, and account information current.

A failed payment may result in:

  • A retry of the payment;

  • A delayed shipment;

  • Suspension of the subscription; or

  • Cancellation of the subscription.

Canceling or Changing a Subscription

When subscriptions are offered, customers may generally manage them through:

  • Their customer account;

  • A subscription-management link in an order or renewal email; or

  • Customer support.

Cancellation must be completed before the next renewal charge is processed.

Canceling a subscription prevents future renewals. It does not automatically cancel or refund an order that has already been charged or entered fulfillment.

An already processed renewal order may be canceled only when it still qualifies under the ordinary cancellation rules in this policy.

Subscription Price Changes

We may change the price of future subscription renewals when permitted by law.

When required, we will provide notice before the new price takes effect.

A price change will not retroactively alter an order that has already been charged.

Customers may cancel the subscription before the changed price applies.

Try-Before-You-Buy Purchases

BlueRidge Whispers LLC does not currently offer try-before-you-buy purchases unless a product page explicitly states otherwise.

When such an option is offered, the applicable trial period, authorization amount, return deadline, product condition requirements, and final charge date will be disclosed before checkout.

Failure to return an eligible item according to the disclosed terms may result in the payment method being charged.

Local Pickup Orders

Local-pickup orders may be canceled before they are prepared or marked ready for pickup.

Once a local-pickup order has been handcrafted, assembled, or marked ready, cancellation may be denied or limited to store credit.

Customers should not travel to the pickup location until they receive confirmation that the order is ready.

Unclaimed pickup orders may be held for a reasonable period. We may contact the customer to arrange pickup, shipping at the customer’s expense, or another resolution.

Perishable, seasonal, customized, or made-to-order products may not qualify for a refund when they are not picked up.

Payment Plans and Installments

Orders paid through Afterpay, Shop Pay Installments, or another financing provider remain subject to this policy.

When we approve a cancellation or refund, the refund is submitted through the original payment method.

The financing provider determines how the refund affects:

  • Completed payments;

  • Remaining installments;

  • Fees;

  • Account balances; and

  • Payment schedules.

Canceling an order through BlueRidge Whispers LLC does not independently cancel a financing agreement until the refund is processed by the payment provider.

Customers should contact the financing provider with questions concerning installment adjustments.

Gift Cards and Store Credit

Gift-card purchases generally cannot be canceled after the gift-card code has been issued or delivered, except where required by law.

Orders paid using a gift card are generally refunded to the gift card or issued as store credit.

Orders paid using store credit are generally returned as store credit.

Purchased gift cards and store credit are not redeemable for cash except where required by law.

Rewards and Cashback

Canceling or refunding an order may result in the reversal of:

  • Cashback;

  • Store credit;

  • Rewards;

  • Points;

  • Promotional balances; or

  • Other benefits earned from the order.

When rewards were redeemed on a canceled order, the redeemed value may be restored according to the applicable rewards-program terms.

Discounts, Bundles, and Free Shipping

Canceling an item may cause the remaining order to no longer qualify for:

  • A bundle discount;

  • A quantity discount;

  • A promotional code;

  • A gift with purchase; or

  • Free shipping.

When that occurs, the refund may be recalculated based on the price and shipping terms that apply to the products retained.

For example, when the remaining merchandise total falls below the free-shipping threshold, the actual shipping expense may be deducted from the refund where permitted by law.

Shipping Protection

Shipping Protection may be canceled and refunded only before the order ships or before the protection service begins.

Once the package has shipped or protection coverage has begun, the Shipping Protection charge is generally nonrefundable unless the protection provider’s terms or applicable law require otherwise.

Canceling Shipping Protection does not cancel the merchandise order.

Shipping Protection terms are explained further in our Shipping Policy and Return and Refund Policy.

Refunds After Cancellation

When a cancellation is approved, the applicable refund will generally be issued to the original payment method.

The refund may include:

  • The canceled product price;

  • Applicable taxes; and

  • Shipping charges when appropriate.

The refund may exclude:

  • Nonrefundable Shipping Protection charges;

  • Nonrecoverable shipping costs;

  • Expedited-service fees already incurred;

  • Customization or production costs;

  • Gift-card value already delivered;

  • Discounts no longer earned; and

  • Other charges permitted under this policy and applicable law.

After we issue the refund, the payment provider or financial institution may require additional time to post it to the customer’s account.

Partial Cancellations

We may approve cancellation of one or more items while leaving the remainder of an order active.

A partial cancellation may alter the order’s:

  • Tax;

  • Discount;

  • Shipping rate;

  • Free-shipping eligibility;

  • Rewards;

  • Promotional gift; or

  • Bundle price.

Any refund will reflect the adjusted order total.

Orders Already Shipped

An order cannot be canceled after it has been transferred to the carrier.

The customer may request an eligible return after delivery under our Return and Refund Policy.

Refusing delivery does not guarantee a full refund.

Return-to-sender fees, original shipping expenses, or other carrier charges may be deducted from an approved refund or store credit where permitted by law.

Duplicate Orders

Please contact us immediately if you accidentally place a duplicate order.

We will make a reasonable effort to cancel the duplicate order when it has not entered processing.

If both orders have entered production or fulfillment, the ordinary cancellation and return rules will apply.

Fraudulent or Unauthorized Purchases

Contact us promptly if you believe an order was placed without your permission.

We may request information reasonably necessary to investigate the transaction.

We reserve the right to cancel orders involving suspected fraud, unauthorized payment activity, identity misuse, chargeback abuse, or policy violations.

Customers should also contact their payment provider when payment information may have been compromised.

Merchant-Initiated Cancellations

BlueRidge Whispers LLC may cancel an order when reasonably necessary, including when:

  • A product is unavailable;

  • Supplies cannot be obtained;

  • A pricing or inventory error occurred;

  • The payment cannot be verified;

  • Fraud is suspected;

  • The address cannot be validated;

  • A promotion was misused;

  • A safety or quality concern arises;

  • Severe weather or another event prevents fulfillment; or

  • The order violates our policies.

When we cancel an order, we will issue the applicable refund for the canceled products and notify the customer using the contact information provided with the order.

Chargebacks and Payment Disputes

Please contact us before filing a chargeback or payment dispute so we have an opportunity to investigate the concern.

A chargeback does not replace the cancellation, return, or claim procedures described in our policies.

We may provide the payment provider with relevant order, payment, communication, tracking, delivery, and policy records when responding to a dispute.

Fraudulent or abusive disputes may result in refusal of future orders where permitted by law.

International Orders

International customers may have cancellation, withdrawal, or cooling-off rights under laws applicable in their country.

Nothing in this policy limits a mandatory consumer right that cannot legally be waived.

When local law provides greater rights than this policy, the legally required rights will apply.

International customers may remain responsible for customs duties, import taxes, brokerage charges, return postage, or other third-party fees unless applicable law requires otherwise.

Policy Changes

We may update this policy to reflect changes in:

  • Our purchase options;

  • Production practices;

  • Shopify features;

  • Payment providers;

  • Subscription services;

  • Legal requirements; or

  • Business operations.

The version in effect when an order is placed generally applies to that purchase, except where a later change is required by law or benefits the customer.

Contact Us

To request an order change or cancellation, contact:

BlueRidge Whispers LLC
PO Box 330
Nickelsville, Virginia 24271
United States

Email: orders@blueridgewhispers.com
Website: blueridgewhispers.com

Include your full name, order number, and requested change.

By completing a purchase, you acknowledge that you have had an opportunity to review this Purchase Options and Cancellation Policy.