Shipping policy
Shipping Policy
Thank you for shopping with BlueRidge Whispers LLC! Every order is handcrafted, carefully packed, and shipped from our small business in Southwest Virginia. Please review the information below before placing your order.
Order Processing Times
In-Stock Orders
In-stock orders are typically processed and prepared for shipment within 1–3 business days.
During sales, holidays, new product launches, restocks, or periods of unusually high demand, additional processing time may be required.
Made-to-Order and Preorder Items
Orders containing a made-to-order or preorder item may require up to 7 additional business days unless a different estimated shipping date is stated on the product page.
When an order contains both in-stock and preorder or made-to-order products, the entire order will generally ship together once all items are ready. Separate shipments may be available upon request but may require an additional shipping charge.
Processing times are separate from the carrier’s estimated transit time.
Shipping Methods
Orders are shipped using USPS or another available carrier selected based on the package’s size, weight, destination, and service availability.
The shipping method and estimated delivery timeframe available for your order will be displayed during checkout.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Rates
Shipping rates are determined by the delivery destination and the contents of the order.
Virginia Flat-Rate Shipping
Qualifying orders shipped to an address within Virginia receive a flat shipping rate of $5.95.
Regional Flat-Rate Shipping
Qualifying orders shipped to the following states and areas receive a flat shipping rate of $6.95:
- Alabama
- Connecticut
- Delaware
- Georgia
- Illinois
- Indiana
- Kentucky
- Maryland
- Massachusetts
- Michigan
- Mississippi
- New Jersey
- New York
- North Carolina
- Ohio
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- West Virginia
- Washington, D.C.
Calculated Shipping
Orders shipped outside our flat-rate shipping regions will receive calculated shipping rates based on the package’s weight, dimensions, destination, and available carrier services.
Calculated shipping applies to the following states:
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Florida
- Hawaii
- Idaho
- Iowa
- Kansas
- Louisiana
- Maine
- Minnesota
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Mexico
- North Dakota
- Oklahoma
- Oregon
- South Dakota
- Texas
- Utah
- Vermont
- Washington
- Wisconsin
- Wyoming
Calculated rates also apply to Puerto Rico, United States territories, APO/FPO addresses, and other destinations not included in our flat-rate shipping regions.
The rate shown during checkout is the applicable shipping charge for the delivery address and products entered.
Free Shipping
We offer free standard shipping on qualifying United States orders totaling $55 or more after discounts and before taxes.
The free-shipping minimum is based on the merchandise subtotal after promotional codes, discounts, store credit, or other reductions have been applied.
Free shipping applies to eligible standard shipments only. Additional charges may apply when expedited shipping, split shipping, an address correction, or another special service is requested.
BlueRidge Whispers LLC reserves the right to exclude unusually large, heavy, wholesale, bulk, or special-order shipments from promotional free shipping. Any additional charge will be communicated before the order is shipped.
Shipping Protection
Optional Shipping Protection may be offered during checkout. Shipping Protection helps cover eligible packages that are lost, stolen, damaged, or otherwise affected while in transit, subject to the terms of the protection provider.
We strongly recommend adding Shipping Protection to your order, particularly during periods of extreme heat or severe weather.
Orders With Shipping Protection
When Shipping Protection is purchased, claims involving eligible loss, theft, damage, or other covered shipping issues must be submitted according to the instructions and time limits provided by the Shipping Protection provider.
Approval, replacement, reimbursement, or other resolution is subject to the provider’s terms, documentation requirements, and claim decision.
Please retain all packaging and take clear photographs of the shipping box, packing materials, shipping label, and affected products when reporting damage.
Orders Without Shipping Protection
When Shipping Protection is declined or removed at checkout, the customer accepts responsibility for the package after it has been transferred to the shipping carrier.
BlueRidge Whispers LLC is not responsible for replacing or refunding orders that are lost, stolen, misdelivered, damaged, broken, or affected by heat while in transit when Shipping Protection was not purchased, except where otherwise required by applicable law.
We will provide available tracking information and may assist with a carrier inquiry when possible, but we cannot guarantee that the carrier will approve a claim or recover a package.
Shipping Protection does not cover problems caused by an incorrect or incomplete shipping address entered by the customer.
Warm-Weather Shipping
Candles and wax products may soften or melt when exposed to high temperatures during shipping or after delivery.
We carefully package orders to reduce the risk of heat-related damage, but we cannot control weather conditions, carrier vehicles, mailboxes, porches, or the amount of time a package remains outdoors after delivery.
Customers are responsible for monitoring tracking and retrieving packages promptly after delivery. During hot weather, we recommend shipping to an address where the package can be brought indoors quickly.
If a wax product arrives softened but has not leaked, place it upright in a cool indoor area and allow it to return to room temperature before opening or using it.
Heat-related damage is not eligible for replacement or refund when Shipping Protection was declined, except where otherwise required by law.
Estimated Delivery Times
Most orders arrive within approximately 2–7 business days after shipment, depending on the destination and carrier service selected.
Carrier delivery dates are estimates rather than guarantees. Delays may occur because of severe weather, holidays, high shipping volume, transportation disruptions, incorrect addresses, or other circumstances outside our control.
Processing time and carrier transit time are separate. An estimated delivery date does not change the processing period required to craft and prepare an order.
Tracking Information
Tracking information will be emailed after the shipping label is created.
Tracking may take 24–48 hours to display movement after the package is transferred to the carrier. A shipping notification does not necessarily mean the carrier has already scanned the package.
Customers are responsible for monitoring the tracking information supplied with their order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order has entered processing or a shipping label has been created.
BlueRidge Whispers LLC is not responsible for delays, failed deliveries, losses, or additional expenses caused by an incorrect or incomplete address supplied by the customer.
If a package is returned to us because of an incorrect address, an undeliverable address, refusal, or failure to retrieve the package, the customer may be responsible for the cost of reshipping it.
Original shipping charges are nonrefundable. When an order originally qualified for free shipping, the actual shipping expense paid to send the original package may be deducted from any approved refund.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Check around the delivery location, mailbox, porch, side doors, garage, and other safe areas.
- Ask household members or neighbors whether they accepted the package.
- Allow at least one additional business day, as some carriers occasionally mark packages delivered shortly before completing delivery.
- Contact the shipping carrier or your local post office for delivery details.
- Submit a Shipping Protection claim promptly when protection was purchased.
BlueRidge Whispers LLC is not responsible for theft or disappearance after a carrier records a package as delivered when Shipping Protection was declined, except where otherwise required by law.
Damaged Orders
Please report a damaged order as soon as possible after delivery.
Include:
- Your name and order number
- A description of the damage
- Photographs of the damaged item
- Photographs of the interior and exterior packaging
- A photograph showing the shipping label
Please do not discard the product, box, or packing materials until the claim has been reviewed. The carrier or Shipping Protection provider may require the original packaging as part of its investigation.
Shipping Delays
BlueRidge Whispers LLC is not responsible for carrier delays caused by weather, natural disasters, transportation disruptions, holidays, labor interruptions, address issues, or other events outside our reasonable control.
A carrier delay does not automatically qualify an order for cancellation, replacement, or refund.
International Shipping
International shipping availability and rates are displayed during checkout where supported.
International customers are responsible for any customs duties, import taxes, brokerage charges, tariffs, or other fees imposed by the destination country. These fees are not included in the product or shipping price unless expressly stated during checkout.
International delivery times may vary substantially because of customs processing and local carrier conditions.
Contact Us
Questions about an order or shipment may be submitted through our website’s contact page.
Please include your full name, order number, and a description of the issue so we can assist you as efficiently as possible.
By placing an order with BlueRidge Whispers LLC, you acknowledge that you have reviewed and agreed to this Shipping Policy.