Shipping Policy

Thank you for shopping with BlueRidge Whispers LLC! Every order is handcrafted, carefully packed, and shipped from our small business in Southwest Virginia. Please review the information below before placing your order.

Order Processing

In-stock orders are typically processed and prepared for shipment within 1–3 business days.

During sales, holidays, new product launches, restocks, or periods of unusually high demand, additional processing time may be required.

Made-to-order, preorder, and out-of-stock items are crafted after purchase and may require approximately 2–4 weeks before shipment, unless a different estimated shipping date is stated on the product page.

When an order includes both in-stock items and items that need to be crafted, the full order will ship together once all items are ready unless the customer selects the optional Split Shipment Upgrade at checkout.

Processing times are separate from the carrier’s estimated transit time.

Split Shipment Upgrade

For eligible orders that contain both in-stock and made-to-order, preorder, or out-of-stock items, customers may be offered an optional Split Shipment Upgrade at checkout.

For a flat $6.95 add-on, BlueRidge Whispers LLC will ship eligible in-stock items first and ship the remaining made-to-order, preorder, or out-of-stock items separately once they are ready. The remaining items are typically shipped together as the second shipment.

The $6.95 Split Shipment Upgrade is added to the order’s applicable shipping charge. For example:

• Standard or Priority Mail shipping charge plus the $6.95 Split Shipment Upgrade; or

• Free Ground Advantage shipping on a qualifying order plus the $6.95 Split Shipment Upgrade.

The Split Shipment Upgrade is optional and is not required to place an order. Customers who do not select it will have eligible items shipped together once the full order is ready.

This add-on is not intended to generate profit. The flat fee helps offset the additional shipping label, packaging materials, and handling required for a second shipment. Actual costs may exceed the flat fee.

The upgrade fee is nonrefundable once the first shipment has been prepared, a shipping label has been purchased, or the first package has shipped.

Each shipment will receive separate tracking information when available.

United States Shipping Rates

For orders shipping to United States addresses, we offer the following flat-rate shipping options in U.S. dollars:

• Standard shipping (USPS Ground Advantage): $7.95 per order.

• USPS Priority Mail: $12.95 per order.

The $12.95 Priority Mail rate is the total shipping charge for that option, not an additional charge on top of standard shipping. The optional Split Shipment Upgrade is charged separately.

USPS Priority Mail Express, when available, is offered at the calculated rate displayed at checkout and is not included in either flat rate.

These flat rates apply to United States destinations only. International shipping rates are displayed at checkout where supported.

Available shipping services and estimated delivery timeframes depend on the delivery address and order contents. Selecting Priority Mail does not shorten our order-processing time.

Free Shipping

We offer free USPS Ground Advantage shipping on qualifying United States orders with a merchandise subtotal of $55 or more after discounts and before taxes.

The free-shipping minimum is based on the merchandise subtotal after promotional codes, discounts, store credit, or other reductions have been applied.

Free shipping applies to eligible Ground Advantage shipments only. Customers who choose Priority Mail pay the $12.95 flat shipping rate, including on orders that qualify for free standard shipping. Priority Mail Express, when available, is charged at the calculated rate displayed at checkout.

The optional Split Shipment Upgrade remains a separate $6.95 add-on, including when an order otherwise qualifies for free Ground Advantage shipping.

Additional charges may also apply when expedited shipping, an address correction, or another special service is requested.

BlueRidge Whispers LLC reserves the right to exclude unusually large, heavy, wholesale, bulk, or special-order shipments from promotional free shipping. Any additional charge will be communicated before the order is shipped.

Shipping Protection

Optional Shipping Protection may be offered during checkout. Shipping Protection helps cover eligible packages that are lost, stolen, damaged, or otherwise affected while in transit, subject to the terms of the protection provider.

We strongly recommend adding Shipping Protection to your order, particularly during periods of extreme heat or severe weather.

When Shipping Protection is purchased, claims involving eligible loss, theft, damage, or other covered shipping issues must be submitted according to the instructions and time limits provided by the Shipping Protection provider.

Approval, replacement, reimbursement, or other resolution is subject to the provider’s terms, documentation requirements, and claim decision.

Please retain all packaging and take clear photographs of the shipping box, packing materials, shipping label, and affected products when reporting damage.

When Shipping Protection is declined or removed at checkout, the customer accepts responsibility for the package after it has been transferred to the shipping carrier.

BlueRidge Whispers LLC is not responsible for replacing or refunding orders that are lost, stolen, misdelivered, damaged, broken, or affected by heat while in transit when Shipping Protection was not purchased, except where otherwise required by applicable law.

We will provide available tracking information and may assist with a carrier inquiry when possible, but we cannot guarantee that the carrier will approve a claim or recover a package.

Shipping Protection does not cover problems caused by an incorrect or incomplete shipping address entered by the customer.

Heat-Related Damage

Candles and wax products may soften or melt when exposed to high temperatures during shipping or after delivery.

We carefully package orders to reduce the risk of heat-related damage, but we cannot control weather conditions, carrier vehicles, mailboxes, porches, or the amount of time a package remains outdoors after delivery.

Customers are responsible for monitoring tracking and retrieving packages promptly after delivery. During hot weather, we recommend shipping to an address where the package can be brought indoors quickly.

If a wax product arrives softened but has not leaked, place it upright in a cool indoor area and allow it to return to room temperature before opening or using it.

Heat-related damage is not eligible for replacement or refund when Shipping Protection was declined, except where otherwise required by law.

Delivery Estimates and Tracking

Transit times vary depending on the shipping service selected and the delivery destination. Estimated delivery timeframes for USPS Ground Advantage, Priority Mail, and Priority Mail Express are displayed at checkout.

Carrier delivery dates are estimates rather than guarantees. Delays may occur because of severe weather, holidays, high shipping volume, transportation disruptions, incorrect addresses, or other circumstances outside our control.

Processing time and carrier transit time are separate. An estimated delivery date does not change the processing period required to craft and prepare an order.

Tracking information will be emailed after the shipping label is created.

Orders using the Split Shipment Upgrade will receive separate tracking information for each shipment when available.

Tracking may take 24–48 hours to display movement after the package is transferred to the carrier. A shipping notification does not necessarily mean the carrier has already scanned the package.

Customers are responsible for monitoring the tracking information supplied with their order.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order has entered processing or a shipping label has been created.

BlueRidge Whispers LLC is not responsible for delays, failed deliveries, losses, or additional expenses caused by an incorrect or incomplete address supplied by the customer.

If a package is returned to us because of an incorrect address, an undeliverable address, refusal, or failure to retrieve the package, the customer may be responsible for the cost of reshipping it.

Shipping Charges and Refunds

Original shipping charges are nonrefundable.

Split Shipment Upgrade fees are also nonrefundable once the first shipment has been prepared, a shipping label has been purchased, or the first package has shipped.

When an order originally qualified for free shipping, the actual shipping expense paid to send the original package may be deducted from any approved refund.

Delivered, Missing, or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location, mailbox, porch, side doors, garage, and other safe areas.

2. Ask household members or neighbors whether they accepted the package.

3. Allow at least one additional business day, as some carriers occasionally mark packages delivered shortly before completing delivery.

4. Contact the shipping carrier or your local post office for delivery details.

5. Submit a Shipping Protection claim promptly when protection was purchased.

BlueRidge Whispers LLC is not responsible for theft or disappearance after a carrier records a package as delivered when Shipping Protection was declined, except where otherwise required by law.

Damaged Orders

Please report a damaged order as soon as possible after delivery.

Include:

• Your name and order number

• A description of the damage

• Photographs of the damaged item

• Photographs of the interior and exterior packaging

• A photograph showing the shipping label

Please do not discard the product, box, or packing materials until the claim has been reviewed. The carrier or Shipping Protection provider may require the original packaging as part of its investigation.

Carrier Delays

BlueRidge Whispers LLC is not responsible for carrier delays caused by weather, natural disasters, transportation disruptions, holidays, labor interruptions, address issues, or other events outside our reasonable control.

A carrier delay does not automatically qualify an order for cancellation, replacement, or refund.

International Orders

International shipping availability and rates are displayed during checkout where supported.

International customers are responsible for any customs duties, import taxes, brokerage charges, tariffs, or other fees imposed by the destination country. These fees are not included in the product or shipping price unless expressly stated during checkout.

International delivery times may vary substantially because of customs processing and local carrier conditions.

Contact Us

Questions about an order or shipment may be submitted through our website’s contact page.

Please include your full name, order number, and a description of the issue so we can assist you as efficiently as possible.

By placing an order with BlueRidge Whispers LLC, you acknowledge that you have reviewed and agreed to this Shipping Policy.