Made-to-Order Policy
Reserved for you, handcrafted with care
When a product is offered as made to order, your Reserve Mine button lets you order a handcrafted item. Please review the product listing for its availability and made-to-order timeline.
Made-to-order timelines
Made-to-order items are handcrafted after your order is placed. Candle reservations are made and shipped in the order received.
- Candles: generally ship within 1–2 weeks. During peak seasons, please allow a little extra time.
- Wax melts: up to 2 weeks of production time
- Soaps: up to 4 weeks of production time
- Room sprays: up to 3 days of production time
Soap batches need time to properly cure before they are ready. The four-week soap timeline allows for crafting and curing.
The candle shipping estimate includes crafting and order processing. Carrier transit time is additional.
For wax melts, soaps, and room sprays, the production timelines above do not include regular order processing or shipping times. These items ship as soon as the crafting process allows, after regular order processing. Carrier transit time is additional.
Orders with multiple items and optional split shipping
For orders containing both in-stock and made-to-order products, we offer an optional split shipping upgrade at checkout. This allows your in-stock products to ship while you wait for your reserved items. Reserved items will ship separately when they are ready.
Split shipping is optional and is not required. If you do not select the upgrade at checkout, all products in your order will ship together once every made-to-order item is ready to ship.
By placing a made-to-order purchase, you understand that your reserved item is not ready to ship immediately and agree to the applicable made-to-order timeline.
Thank you for supporting our handcrafted, small-batch products. Your reservation helps us plan our batches and give each item the care it deserves.