Return and Refund Policy

Last updated: July 28, 2026

At BlueRidge Whispers LLC, every product is handcrafted and carefully inspected before shipment. We want you to feel confident ordering from our small business, and we will make a reasonable effort to resolve eligible order problems fairly.

Please review this policy before making a purchase.

Return Request Window

Eligible return requests must be submitted within 14 calendar days after the order is delivered.

To begin a return, contact us through our website’s contact form or email orders@blueridgewhispers.com.

Please include:

• Your full name;

• Order number;

• The product involved;

• The reason for the request; and

• Photographs when the product is damaged, defective, incorrect, or otherwise affected.

Contacting us does not automatically approve a return. Products sent back without prior authorization may be refused or returned to the sender.

Eligible Returns

A product may be eligible for return when:

• The return request is submitted within 14 days of delivery;

• The product is unused, unwarmed, unburned, and unopened;

• The product remains in its original condition;

• The original packaging and labeling remain intact;

• The product is not listed as final sale; and

• The return has been approved by BlueRidge Whispers LLC.

Approved returns for non-defective products are generally issued as store credit, rather than a refund to the original payment method.

Eligibility is determined after the returned product is received and inspected.

Fragrance Preferences

Fragrance perception is personal and subjective. A scent smelling different than expected or not matching an individual preference does not mean the product is defective.

We do not guarantee that every customer will perceive a fragrance in the same way or experience the same fragrance strength.

Opened, warmed, burned, used, or sampled fragrance products are not eligible for return solely because the customer dislikes the scent.

At our discretion, we may offer a one-time store credit or another accommodation for an unopened fragrance product. Any such accommodation is a courtesy and does not change this policy or guarantee the same resolution for future purchases.

Final Sale and Nonreturnable Products

The following products are final sale and ordinarily cannot be returned:

• Used, burned, warmed, melted, or opened candles;

• Used, warmed, melted, or opened wax melts;

• Opened car diffusers, car fresheners, or fragrance products;

• Used or opened soaps and personal-care products;

• Sample products;

• Custom, personalized, or specially commissioned products;

• Clearance or final-sale products;

• Promotional gifts and free products;

• Digital products;

• Gift cards;

• Products returned without authorization;

• Products damaged through misuse or failure to follow instructions; and

• Products returned after the applicable return period.

These exclusions do not apply when a product is incorrect, materially defective, or subject to rights that cannot legally be excluded.

Preorders and Made-to-Order Products

Preorder and made-to-order products are crafted or reserved specifically in response to customer demand.

Once production or preparation has begun, these products may not be eligible for cancellation or return unless:

• We shipped the wrong product;

• The product arrived with a qualifying manufacturing defect;

• The order qualifies under our Shipping Policy or purchased Shipping Protection; or

• Applicable law requires another remedy.

Estimated preorder shipping dates are estimates and may change because of production needs, supply availability, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Order cancellations before shipment are governed by our separate Cancellation Policy.

Incorrect Products or Fulfillment Errors

Please contact us within 14 days of delivery if:

• You received a product different from the product ordered;

• An item is missing from the shipment;

• You received the wrong scent, size, or product type; or

• We made another fulfillment error.

Include clear photographs of:

• The product received;

• The product label;

• The packing slip, when included;

• The shipping package; and

• The shipping label.

When we confirm that BlueRidge Whispers LLC made the error, we may provide an appropriate resolution such as:

• Sending the correct product;

• Replacing the missing product;

• Issuing store credit;

• Issuing a partial refund; or

• Issuing a refund to the original payment method.

We will cover reasonable return shipping when we require the return of a product sent because of our confirmed error.

Manufacturing Defects

A manufacturing defect is a problem that existed when the product was supplied and materially prevents the product from being used as intended.

Normal handcrafted characteristics are not necessarily defects. These may include minor differences in:

• Color;

• Texture;

• Wax finish;

• Label placement;

• Decorative appearance;

• Fragrance intensity;

• Soap shape; or

• Product weight within reasonable production tolerances.

Damage caused by improper use, failure to trim a candle wick, excessive burn times, an unsuitable warmer, spills, heat exposure after delivery, improper storage, or failure to follow product instructions is not considered a manufacturing defect.

Please report a suspected manufacturing defect within 14 days of delivery and include clear photographs or video when appropriate.

When a qualifying defect is confirmed, we may provide a replacement, store credit, partial refund, or refund to the original payment method.

Damaged Packages and Shipping Protection

Shipping damage, loss, theft, misdelivery, breakage, and heat-related transit damage are governed by our Shipping Policy and any Shipping Protection selected during checkout.

Orders With Shipping Protection

When Shipping Protection was purchased, eligible claims must be submitted through the applicable claim process and within the protection provider’s required timeframe.

You may be asked to provide:

• Your order number;

• Tracking information;

• Photographs of the damaged product;

• Photographs of the exterior shipping box;

• Photographs of the interior packaging;

• A photograph of the shipping label; and

• Other information required to review the claim.

Approval, replacement, reimbursement, or another resolution is subject to the Shipping Protection provider’s terms and claim decision.

Please retain the product and all original packaging until the claim has been completed.

Orders Without Shipping Protection

When Shipping Protection was declined or removed at checkout, the customer accepts the transit risks described in our Shipping Policy.

To the fullest extent permitted by law, BlueRidge Whispers LLC is not responsible for replacing or refunding packages that are:

• Lost in transit;

• Stolen after shipment or delivery;

• Marked delivered but not located;

• Misdelivered by the carrier;

• Broken during transit;

• Damaged by heat during transit; or

• Otherwise damaged while under the carrier’s control.

We may provide available tracking information and assist with a carrier inquiry when reasonably possible, but assistance does not guarantee a refund, replacement, or successful carrier claim.

This limitation does not apply to an incorrect product, a confirmed fulfillment error made by BlueRidge Whispers LLC, or a right that cannot legally be waived.

Reporting Shipping Damage

Visible shipping damage should be reported as soon as reasonably possible after delivery.

Please do not discard:

• The shipping box;

• Packing materials;

• The affected product;

• Broken pieces;

• Labels; or

• Other contents of the shipment.

Discarding the packaging before a claim is reviewed may prevent the carrier or Shipping Protection provider from approving the claim.

Warm-Weather Damage

Candles and wax products may soften or melt when exposed to high temperatures during transit or after delivery.

Customers are responsible for monitoring tracking information and retrieving packages promptly.

A softened wax product is not necessarily permanently damaged. When the product has not leaked or become unsafe, place it upright in a cool indoor area and allow it to return to room temperature before opening or using it.

Heat-related damage is subject to our Shipping Policy and purchased Shipping Protection.

Return Authorization and Return Address

Do not mail a return until it has been approved.

Once a return is authorized, we will provide:

• Return instructions;

• The correct return address;

• Any applicable deadline; and

• Information about return shipping costs.

Our public mailing address is:

BlueRidge Whispers LLC
PO Box 330
Nickelsville, Virginia 24271
United States

A return may need to be sent to a different address depending on the carrier, package type, or return circumstances. Always use the return address supplied with the authorization.

Products sent to the wrong address or without authorization may not be accepted.

Return Shipping Costs

For an approved return involving customer preference, an accidental order, or another issue not caused by BlueRidge Whispers LLC, the customer is responsible for return shipping.

Return shipping costs may be:

• Paid directly by the customer; or

• Deducted from the approved store credit when we provide the label.

We recommend using a trackable shipping service. BlueRidge Whispers LLC is not responsible for a return package that is lost or damaged before we receive it.

When we confirm that the return is required because of our error or a qualifying manufacturing defect, we will provide or reimburse reasonable standard return shipping when a return is necessary.

Express, expedited, or upgraded return shipping is not reimbursed unless we authorized it in advance.

Inspection of Returned Products

Returned products are inspected after delivery to us.

A return may be denied or reduced when:

• The product has been used, burned, warmed, opened, washed, altered, or damaged;

• Parts, packaging, labels, or accessories are missing;

• The return was sent after the authorized deadline;

• The condition differs from the information supplied in the return request; or

• The product is otherwise ineligible under this policy.

We will notify you after reviewing the return.

Store Credit

Approved preference-based returns are generally issued as store credit.

Store credit:

• Is issued after the returned product is received and approved;

• May be reduced by applicable return shipping charges;

• Is not redeemable for cash except where required by law;

• Is not transferable unless expressly stated;

• May be reversed when the underlying order is disputed, canceled, or determined to be fraudulent; and

• May be subject to the terms of our rewards or store-credit program.

Any promotional cashback or rewards earned from a returned product may be reversed.

Refunds to the Original Payment Method

Refunds to the original payment method may be offered when:

• BlueRidge Whispers LLC confirms a fulfillment error;

• A qualifying manufacturing defect cannot reasonably be replaced;

• We cancel an item that cannot be supplied;

• A duplicate or incorrect charge occurred;

• A refund is required by applicable law; or

• We approve another refund in writing.

Once issued, refunds may require additional processing time before appearing in your account. The timing depends on the payment provider, card issuer, bank, and payment method.

Contact us if an approved refund has not appeared after a reasonable processing period.

Original Shipping Charges

Original shipping charges are nonrefundable when a customer returns an otherwise correctly fulfilled and non-defective product.

When an order originally qualified for free shipping and part or all of that order is returned for a customer-preference reason, we may deduct the actual original shipping expense from the store credit when permitted by law.

Original shipping charges will not be deducted when the return results from our confirmed fulfillment error or a qualifying manufacturing defect.

Shipping Protection fees are nonrefundable after the order has shipped or the protection service has begun, except where required by the protection provider’s terms or applicable law.

Exchanges

Direct exchanges may be offered at our discretion and depend on product availability.

Because our products are handcrafted in small batches, the original scent or product may no longer be available.

When an exchange is approved:

• The returned product must meet all eligibility requirements;

• The customer may be responsible for return shipping when the exchange is based on preference;

• Any price difference must be paid before the replacement ships; and

• Additional shipping charges may apply.

We may issue store credit instead of completing a direct exchange.

Sale and Promotional Products

Sale, clearance, discontinued, mystery, seasonal closeout, and products specifically marked Final Sale are not eligible for preference-based returns.

When a discount applies to an otherwise eligible return, the store credit or refund will not exceed the amount actually paid for the returned product.

Returning part of a bundle may cause the remaining products to no longer qualify for the original bundle discount. Any approved store credit or refund may be recalculated based on the price of the products retained.

Free gifts must be returned unused when the associated purchase no longer qualifies for the gift. When the gift is not returned, its stated or reasonable retail value may be deducted from the approved credit or refund where permitted.

Gift Cards

Gift cards are final sale and cannot be returned, exchanged, or redeemed for cash except where required by law.

Refunds for purchases originally paid with a gift card are generally returned to the gift card or issued as store credit.

When an order was paid using more than one payment method, any approved refund may be divided among those methods according to the original transaction.

Afterpay, Shop Pay Installments, and Other Payment Plans

Returns for purchases made through Afterpay, Shop Pay Installments, or another financing provider remain subject to this policy.

Any approved refund will be submitted through the original payment method. The financing provider determines how the refund affects remaining installments, completed payments, fees, or the customer’s account.

Customers should review the payment provider’s terms or contact the provider with questions about installment adjustments.

Refused and Unclaimed Packages

Refusing delivery or failing to retrieve a package does not automatically qualify the order for a full refund.

When a package is returned to us because it was:

• Refused;

• Unclaimed;

• Sent to an incorrect address supplied by the customer;

• Undeliverable; or

• Not retrieved from the carrier,

we may deduct the following from any approved store credit or refund:

• Original shipping expenses;

• Return-to-sender fees;

• Address-correction fees;

• Shipping Protection charges; and

• Other carrier charges incurred because of the failed delivery.

The remaining merchandise value may be issued as store credit after the returned products are received and inspected.

Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute so we have an opportunity to investigate and resolve the concern.

Submitting a chargeback does not replace the requirements of this Return and Refund Policy.

We reserve the right to provide the payment provider with relevant order, tracking, delivery, communication, policy, and claim documentation when responding to a dispute.

Fraudulent or abusive disputes may result in refusal of future orders where permitted by law.

International Customers

International returns may involve additional shipping costs, customs documents, duties, taxes, brokerage fees, or import charges.

Unless required by law or caused by our confirmed error, international customers are responsible for return shipping and related charges.

BlueRidge Whispers LLC does not reimburse duties, taxes, brokerage fees, or customs charges paid to governments or third parties.

Nothing in this policy limits a mandatory cancellation, withdrawal, conformity, refund, or consumer-protection right that applies based on the customer’s location.

Where local law grants greater rights than this policy, the legally required rights will apply.

Policy Abuse

We reserve the right to limit or refuse a return, exchange, store credit, accommodation, or future order when we reasonably identify:

• Return fraud;

• Altered or fabricated photographs;

• Repeated claims inconsistent with order history;

• Wardrobing or product use followed by attempted return;

• Promotion or rewards abuse;

• Misrepresentation of damage;

• Threatening or abusive conduct; or

• Another material violation of our policies.

We will not deny a valid legal right or discriminate unlawfully against a customer for making a good-faith request.

Contact Us

To request a return or report an order problem, contact:

BlueRidge Whispers LLC
PO Box 330
Nickelsville, Virginia 24271
United States

Email: orders@blueridgewhispers.com
Website: blueridgewhispers.com

Please include your order number and enough information for us to review the request.

By completing a purchase, you acknowledge that you have had an opportunity to review this Return and Refund Policy.